Frequently Asked Questions

Once your payment is processed, we start handling your order immediately. You'll receive email updates when we receive and dispatch your order. Tracking info will be sent via email and available in your CamerasDori account so you can check the estimated delivery date. Please inspect your order upon arrival. Standard delivery takes 7-14 business days for the UK.

We currently ship within the United Kingdom only. Orders cannot be delivered to addresses outside the UK. Orders are shipped from our warehouse abroad or UK office. UK customers will not be charged any extra taxes or import fees.

No. If you’re in the UK, you won’t pay anything beyond the listed price. Even if shipped from our oversea warehouse, no additional charges or invoices will be sent. Our pricing is final.

Standard delivery takes 7-14 business days for the UK. After dispatch, you'll get an email with tracking info. You can also track your order through your CamerasDori account.

We cannot specify Saturday deliveries. If you miss a delivery, the courier will leave a card with instructions to reschedule a delivery time that suits you.

We do not offer a collection service as we don’t hold stock onsite. UK mainland delivery is fast and fully tracked.

We are an online-only retailer with no physical store or showroom.

All products sold on CamerasDori are 100% genuine, brand new, and sourced directly from trusted suppliers. Each item comes boxed with standard accessories and manuals. UK products are equipped with 3-pin plugs.

Yes, our products are imported from overseas. CamerasDori is an independent reseller of photography equipment and is not an authorised dealer or official partner of the brands featured on this website.

All of our cameras and lenses are genuine, brand-new products sourced from global markets to ensure competitive pricing. Some items may include a battery charger adaptor and a translated manual where necessary.

We provide an 18-month retailer warranty on all cameras and lenses sold on CamerasDori. This warranty is provided directly by CamerasDori and ensures customers receive reliable after-sales support and service. Some products are sourced internationally and may not include manufacturer warranty coverage in the UK. In such cases, our retailer warranty ensures that customers are fully supported.

All products sold on CamerasDori are 100% genuine and brand new. We do not sell replica, imitation, or counterfeit products under any circumstances.

Firmware updates are available on manufacturers’ websites. After your CamerasDori warranty expires, you can have your camera serviced at independent repair centers. We can recommend reputable service providers if needed.

No, we do not offer credit but accept all major credit and debit cards.

We’re able to offer fantastic prices on the best camera gear for several reasons:

• We’re an efficient company with a deep understanding of the camera market.
• We operate at high volumes through multiple sales channels, including our own website. This enables us to negotiate significantly better pricing with suppliers than individual buyers can accessWe carefully select and stock only the most in-demand camera equipment. By focusing on popular mirrorless and DSLR models, we ensure quick stock turnover and avoid tying up capital in slow-moving products. This helps keep our overheads low.
• We specialise in mid- to high-level camera gear for professionals and enthusiasts. Rather than carrying an excessive range of models, we concentrate on the equipment customers genuinely want — allowing us to secure excellent prices and pass those savings directly on to you.

Our best prices are already shown on the website. We don’t offer additional discounts for bundles but run regular special offers. For purchases over £5,000, please contact us to discuss further savings.

No further discounts are offered beyond the competitive pricing on our website.

Yes! Email us your request and we’ll source it and provide a quote. New products are listed as soon as they are available.

We offer secure payment options to ensure a safe and reliable checkout experience. For transactions in GBP, we accept Stripe (including all major credit and debit cards and payment links) as well as Wise bank transfers. Additional payment methods will be available soon.

We also offer payment via Wise bank transfer with a 1% discount applied to the product price on your order. BACS orders are held for 24 hours on weekdays and until Tuesday midday for orders placed over the weekend.

You earn 1 loyalty point per £1 spent. 1,000 points equal a £10 discount on future orders. Points are shown during checkout and require an account to track and redeem.

Loyalty Points expire 18 months after being awarded.

Points are credited after your order is delivered and fully completed, usually within 14 days. Contact us if points do not appear after this time.

Please contact our support team and we will review and correct any discrepancies.

At CamerasDori, all transactions are processed in GBP.

If your payment is made using a card issued in a currency other than GBP (for example, SEK), your card issuer or payment processor may apply foreign exchange fees or use their own exchange rate. These fees are determined by your bank or card provider and are not controlled by CamerasDori.

For refunds, we will return the exact amount originally paid in GBP. Any differences when the refund is converted into your local currency are due to fluctuations in exchange rates or any fees charged by your bank or card provider, and these are not the responsibility of CamerasDori.

Please contact us first to get the correct return instructions and address, as it depends on your order and inspection logistics.Do not send any returns directly to our company registered address, as it may delay the entire return, inspection, and refund process—we’ll provide the correct return instructions once your request is authorized.

Many customers experience difficulties when trying to charge their camera battery via USB cable or the official charger. The most common cause is insufficient power output from the plug or socket, which prevents the battery from charging properly.

Solutions to Fix the Issue:

1. Use a More Powerful Plug/Adapter

2. Try USB Power Delivery (PD) with the Camera

• Ensure that your plug provides enough power for charging.
• A 30W or higher plug is recommended, but if possible, a 100W plug would be ideal for faster and more reliable charging.
• If the battery does not charge in a standard wall charger, try using a USB Power Delivery (PD) adapter and connect it directly to the camera.
• This will help determine if the issue is with the power source rather than the battery itself.

By following these steps, most charging issues can be resolved.

Some lenses may produce a slight rattling sound due to the internal stabilizer or autofocus mechanism, which can be normal when the lens is not powered on. However, if you suspect the lens is damaged or something feels loose, please do not shake or handle it roughly to prevent potential damage.

Here’s what to do:

1. Stop using or handling the lens further.

2. Take a clear photo and a short video demonstrating the issue.

3. Contact our Customer Service team with your order number, a brief description of the issue, and the attached media.

Our team will review your case and advise you on the next steps.