Free Shipping on all orders over £240

Toggle Nav
Search
  • My Account
  • My Wish List ()
  • Sign In
  • Compare
  • Create an Account
Menu
Account

Terms & Conditions

Last updated: 2 May, 2026

Terms and Conditions for CamerasDori

1. Introduction
Welcome to CamerasDori, operated by Langoustine Limited. We partner with payment agents to ensure the safety and security of your payment details during each transaction. Langoustine Limited operates the website camerasdori.shop, where we sell digital cameras and lenses, manage product sourcing, and handle order delivery. Lancaster Global Trading Limited acts as our payment agent, receiving payments for sales orders and transferring to Langoustine Limited.

By accessing or using the CamerasDori website at camerasdori.shop, you agree to be bound by these Terms and Conditions. These Terms govern your access to and use of the website, including any purchases, content, functionality, and services offered, as well as all referenced policies, including our Cancellations & Returns Policy. If you do not agree with any part of these Terms, please refrain from using the website.

 

2. Definitions
For the purposes of these Terms, the following definitions apply:

  • "Terms": Refers to these Terms and Conditions, which govern your access to and use of the Website, including any purchases, content, functionality, and services offered on or through the Website.
  • "Website": Refers to camerasdori.shop, the online platform operated by Langoustine Limited where Products and services are available for purchase.
  • "CamerasDori," "We," "Us," "Our": Refer to Langoustine Limited, the entity that owns and operates the Website.
  • "Customer," "User," "You," "Your": Refer to any individual or business accessing, using, or placing an Order on the Website.
  • "Products": Refer to cameras, lenses, accessories, and photographic equipment listed for sale on the Website.
  • "Order": Refers to any purchase of Products made by You on the Website.
  • "Contract": Refers to the legally binding agreement formed when We confirm Your Order and payment is received.
  • "Business Days": Monday through Friday, excluding UK public holidays.
  • "Third-Party Service Providers": Refers to external companies providing services on Our behalf, such as couriers, payment processors, or authorised repair centres.
 

3. Eligibility
By using this Website, you confirm that you are at least 18 years of age. If you are under 18, you may not use the Website or make purchases without the supervision and consent of a parent or guardian.

 

4. Use of the Website
You agree to use the Website for lawful purposes only. Prohibited activities include, but are not limited to, using the Website to:

  • Engage in fraud or illegal activities,
  • Impersonate any individual or entity, or misrepresent your identity,
  • Interfere with the proper functioning of the Website.

CamerasDori reserves the right to terminate or restrict access to any User who violates these terms.

 

5. Intellectual Property
The content available on the CamerasDori Website, including images, text, graphics, logos, videos, trademarks, and other materials, is owned by Langoustine Limited. or its licensors and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from the Website without prior written permission from CamerasDori.

Trademarks
“CamerasDori,” camerasdori.shop, camerasdori.com and all related logos are trademarks of Langoustine Limited. These trademarks may not be used with any product or service that is not offered by CamerasDori, in any manner that could cause confusion, or in any way that could harm the reputation of CamerasDori. Other trademarks appearing on this Website belong to their respective owners. Display of these third-party trademarks on CamerasDori’s Website does not imply any endorsement or affiliation. All trademarks are used with permission or solely for identification purposes.

 

6. Product Information and Availability
CamerasDori strives to ensure that all product descriptions, specifications, and images on the Website are as accurate and up-to-date as possible. However, due to factors such as supplier updates and regional variations, some products may vary slightly from the descriptions or images provided.

    a. Product Descriptions
    We strive to present all Products accurately in terms of features, specifications, and appearance. However, minor updates or changes may occur periodically due to manufacturer modifications, which do not affect Product quality or functionality.

    b. Product Sourcing
    All products sold by CamerasDori are sourced from reliable international suppliers and may have slight differences compared to locally sold versions, such as packaging or instruction manuals in languages other than English. To enhance usability, we will set the device language to English before dispatch if it defaults to another language. A factory reset may restore the device to its original language setting. If you require a specific language preference, please inform us prior to placing your order, and we will strive to accommodate your request.

    c. Product Authenticity
    CamerasDori is an independent reseller of photography equipment and is not an authorised dealer or official partner of the brands featured on this website. All products sold on CamerasDori are 100% genuine and brand new. All items are sourced from trusted distributors and suppliers internationally.

    d. Availability and Stock Levels
    Products are subject to availability, and stock levels are updated regularly. If a Product becomes unavailable after an Order has been placed, we will notify you promptly and may offer a full refund or suggest alternative options. CamerasDori cannot guarantee the immediate availability of every item listed on the Website.

    e. Pricing and Errors
    CamerasDori aims to ensure all pricing information is correct, but errors may occasionally occur in Product descriptions, prices, or promotions. Should any discrepancies be identified after you place an Order, we reserve the right to correct them. You will be given the option to proceed with the adjusted price or cancel your Order for a full refund.

    f. Color and Display
    Product colours or appearances may vary slightly from what is shown on your screen due to display differences across devices.

 

7. Prices, Taxes, and Payments
CamerasDori is committed to providing clear and transparent pricing across all Products on our Website.

    a. Currency and VAT
    All prices displayed on the CamerasDori Website are listed in GBP. Prices include all applicable taxes, VAT, and import duties, so there are no hidden costs upon delivery. The price you see at checkout is the final price you will pay, ensuring complete transparency.

    b. No VAT Invoices or VAT Refunds
    CamerasDori is not VAT-registered and, therefore, does not issue VAT invoices. Consequently, business customers or individuals cannot reclaim VAT on purchases from CamerasDori, and no VAT refunds are available. The VAT component is included in the final price but is not itemised separately, and no VAT invoice or breakdown can be provided.

    c. Customs Fees and Duty Coverage
    All products sold by CamerasDori are sourced from trusted suppliers, and the listed price includes all necessary customs fees and import duties. There will be no additional charges upon delivery.

    d. Responsibility for Additional Fees
    CamerasDori is not responsible for any additional fees or charges that may occur, whether during ordering or in the event of a refund. This includes, but is not limited to, currency conversion fees, bank transaction fees, or other processing charges imposed by your financial institution or payment provider.

    e. Pricing Accuracy and Adjustments
    CamerasDori strives to ensure the accuracy of all prices and descriptions on the Website. In the event of a pricing error, we reserve the right to correct it. If a discrepancy is identified after placing your Order, you will be notified promptly and may choose to proceed with the corrected price or cancel the Order for a full refund.

    f. Accepted Payment Methods
    We offer secure payment options to ensure a safe and reliable checkout experience. For transactions in GBP, we accept Stripe (including all major credit and debit cards and payment links) as well as Wise bank transfers. Additional payment methods will be available soon.

    g. Order Verification and Security
    For fraud prevention, certain Orders may require additional verification. If this is necessary, we may contact you for further details. CamerasDori reserves the right to cancel Orders that cannot be verified. If canceled, any payment received will be refunded in full.

    h. Payment Processing and Dispatch
    Payments are processed at the time of placing an Order, and dispatch occurs only after payment has been successfully completed and verified. If payment issues arise, such as authorisation failures, we will contact you to resolve the matter.

    i. Refunds on Canceled Orders

    If an Order is canceled due to stock unavailability, pricing adjustments, or verification concerns, any payments made will be refunded to the original payment method. CamerasDori is not responsible for any additional fees incurred during the refund process, such as transaction fees or currency conversion charges. Refunds may take several business days to appear, depending on your bank or payment provider.

 

8. Order Placement and Acceptance
By placing an Order with CamerasDori, you acknowledge and agree to these terms regarding Order placement, acceptance, limitations, and cancellations.

    a. Placing an Order

    • Orders may be placed directly on the CamerasDori website at camerasdori.shop. To initiate an order, browse available Products, add your selected items to the shopping cart, and proceed to checkout.
    • You must be at least 18 years of age to place an order on our website. By submitting an order, you confirm that you meet this age requirement. If you are under 18, a parent or legal guardian must place the order on your behalf.
    • During checkout, you will be asked to provide shipping details and select a payment method. Once payment is successfully confirmed, your order will be processed.
    • Please ensure that all details provided, including your delivery address and payment information, are accurate to avoid potential delays or complications with your order.

    b. Order Confirmation
    Once payment is successfully processed, you will receive an order confirmation email with the details of your purchase. This confirmation acknowledges that we have received your Order and that it is being prepared for shipment.

    c. Stock Availability
    All Orders are subject to stock availability. If we are unable to fulfill your Order due to limited stock or other unforeseen circumstances, you will be notified promptly. In such cases, CamerasDori may offer alternative options or a full refund if the Order cannot be fulfilled.

    d. Contract Formation
    A binding Contract between you and CamerasDori is formed only when we confirm your Order and prepare it for shipment. Until this stage, CamerasDori reserves the right to accept, decline, or limit any Order at its discretion.

    e. Limitations and Refusals
    CamerasDori reserves the right, at its discretion, to limit quantities or refuse Orders in cases including, but not limited to:

    • High demand or restricted stock availability,
    • Compliance with any legal or regulatory restrictions,
    • Circumstances suggesting the Order may violate these Terms.

    f. Order Cancellations by CamerasDori
    CamerasDori may cancel an order for various reasons, including but not limited to:

    • Product unavailability after order placement,
    • Errors in Product pricing or description at the time of order,
    • Suspected fraud, unauthorized activity, or violation of these Terms,
    • Payment issues, such as authorization failure or incomplete payment details.

    g. Communication of Cancellations or Adjustments
    If an Order is limited, canceled, or requires adjustments, CamerasDori will notify you via email. In cases of cancellation, any payments made will be refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.

    h. Order Modifications by Customers
    If you wish to modify or cancel an Order after it has been placed, please contact our customer service team as soon as possible. While we strive to accommodate modification requests, changes may not be possible once the Order enters processing or shipping stages.

 

9. Shipping and Delivery
By placing an order with CamerasDori, you acknowledge and accept these terms regarding shipping, delivery times, and associated responsibilities.

    a. Shipping Restrictions
    CamerasDori currently only ships to the UK. Orders priced in GBP can be shipped within the UK.

    b. Delivery Times
    CamerasDori offers standard delivery with an estimated timeframe of 7-14 Business Days, subject to product availability. These delivery estimates may vary depending on factors beyond our control, including customs processing, courier delays, and other unforeseen circumstances.

    c. Shipping Confirmation and Tracking
    Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information to monitor the progress of your shipment. Please allow 24–48 hours for tracking updates to appear on the courier’s website.

    d. Shipping Costs
    Shipping fees are calculated at checkout based on the delivery location and selected shipping method. All shipping costs, including standard and any expedited options, are displayed at the time of purchase and are included in the final order total.

    e. Address Accuracy

    • Orders will be shipped to the address provided at checkout. Changes to the delivery address may not be possible after dispatch.
    • Customers must provide a residential or business address for delivery, as CamerasDori does not accept P.O. boxes or packstation addresses etc..
    • It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. CamerasDori is not liable for delivery delays, non-delivery, or additional charges resulting from inaccurate or incomplete address details. If a package is returned to us due to incorrect address information, you may be responsible for any additional shipping costs to have the package re-sent.

    f. Customs, Import Duties, and Importer Responsibility

    • CamerasDori includes all customs duties, import taxes, and local charges in the final purchase price displayed at checkout, ensuring that no additional fees will be required upon delivery.
    • By purchasing from CamerasDori, you agree to act as the importer of record for the product, taking responsibility for complying with any applicable local import laws and regulations. CamerasDori will provide all necessary documentation to facilitate a smooth customs clearance process.

    g. Delivery Confirmation

    • Delivery is considered complete once the courier marks the package as “Delivered.” If you are unable to receive the package in person, please arrange for someone else to accept it on your behalf.
    • If there are issues with the delivery, such as missing or undelivered items despite tracking indicating delivery, please contact CamerasDori within 7 days of the delivery date. We will work with the courier to investigate the issue and provide a resolution.

    h. Damaged or Missing Items
    If your item arrives damaged or with missing parts, you must notify CamerasDori within 48 hours of receiving the delivery. CamerasDori will work promptly to resolve the issue.

    i. Delayed or Lost Shipments

    • Delivery Delays: If your package is delayed, CamerasDori will work with the courier to resolve the issue as quickly as possible. Please allow additional time during peak seasons, adverse weather, or other unforeseen circumstances.
    • Lost Packages: If your package is suspected to be lost, CamerasDori will work with the courier to conduct an investigation. This process may take time, and you will be kept informed with updates throughout. A replacement or refund will only be processed once the courier confirms the package is lost.
    • Courier Investigation and Resolution: CamerasDori reserves the right to determine the appropriate resolution based on the results of the courier’s investigation. We will evaluate the situation and decide whether a replacement, refund, or alternative solution is the best course of action.
    • Incorrect Address Provided: If you provided an incorrect delivery address resulting in a lost or undeliverable package, CamerasDori is not responsible for replacing or refunding the order.
 

10. Cancellations & Returns Policy
We are committed to customer satisfaction and offer a 14-day money-back guarantee on all eligible items. Please note that all terms and conditions outlined on this page also apply to our Cancellations & Returns Policy. For comprehensive details on cancellations, returns, and refunds, please visit our dedicated Cancellations & Returns Policy page.

 

11. Warranty Policy
We offer an 18-month retailer warranty covering manufacturer defects. Repairs can be carried out at our authorized centers or at a service center of your choice, facilitated by our customer support. Please note that all terms and conditions outlined on this page also apply to our Warranty Policy. For full details on coverage, exclusions, and repair procedures, please visit our dedicated Warranty Policy page.

 

12. Membership and Loyalty Points Program
Our Membership and Loyalty Points Program offers exclusive benefits for registered members, allowing you to earn and redeem points on eligible purchases made through your CamerasDori account. To participate, simply create an account and log in during each purchase to accumulate points. Please note that all terms and conditions outlined on this page apply to our Membership Program. For complete details on earning, redeeming, and expiration of points, as well as other membership benefits, visit our dedicated Membership and Loyalty Points Program page.

 

13. Limitation of Liability
CamerasDori aims to deliver a reliable experience but recognises certain limitations on our liability. Below are the conditions and circumstances under which CamerasDori’s responsibility is restricted.

    a. Liability for Delays and Indirect Losses
    CamerasDori cannot be held accountable for any indirect or consequential losses, including lost revenue, missed deadlines, or additional expenses resulting from delivery delays. While we strive to ensure timely delivery, factors such as courier issues, customs processes, or unforeseen events may affect schedules, and CamerasDori is not liable for any resulting losses.

    b. Responsibility for Product Use and External Repairs
    We cannot assume liability for damages caused by incorrect product use or issues arising from repairs or modifications carried out by third parties. CamerasDori’s warranty covers manufacturer defects but does not extend to damages from misuse, wear and tear, or accidents.

    c. Accuracy of Website Content
    Although we work to ensure accurate and up-to-date information on the CamerasDori Website, occasional errors in product descriptions, prices, or availability may occur. CamerasDori reserves the right to correct any inaccuracies without prior notice, including after an order has been placed. If a product does not match its description, you may return it in line with our Cancellation & Returns Policy. We will address any inconvenience caused by such inaccuracies solely through the return process.

    d. Limitation of Damages
    In any case, CamerasDori’s liability is limited to the amount paid for the product. We are not liable for any damages or costs beyond the original purchase price.

    e. Force Majeure Events
    CamerasDori is not responsible for inability to fulfil obligations due to events beyond our control, including but not limited to natural disasters, war, pandemics, or regulatory restrictions. In such cases, our obligations are suspended for the duration of these events.

    f. Privacy and Data Security
    CamerasDori takes steps to protect your personal data in accordance with our Privacy Policy. However, we cannot be held liable for any unauthorised access, loss, or misuse of data resulting from cyber incidents. Customers are advised to exercise caution when transacting online.

    g. Compliance with Local Regulations
    It is the customer’s responsibility to ensure that the purchase and use of products comply with local laws and import regulations. CamerasDori is not liable for any legal or regulatory issues that arise from the use or import of products in any specific jurisdiction.

    h. Use of Third-Party Links and Services
    The CamerasDori website may contain links to external sites for your convenience. CamerasDori is not responsible for the accuracy, availability, or content of these third-party sites, nor for any losses or damages incurred through their use. Engaging with third-party services is at your discretion and subject to those providers' terms and conditions.

 

14. Restocking Fees for Research Purchases

    a. Applicability
    This policy applies to companies or employees purchasing products for research, evaluation, or similar purposes. If the items are returned, a restocking fee may be applied.

    b. Restocking Fee
    A 30% restocking fee, along with the original delivery cost, will be charged for any returned products purchased for research or evaluation purposes. This fee helps cover administrative, handling, and restocking expenses.

    c. Exclusions for Regular Consumers
    Regular consumers purchasing items for personal use are not subject to this restocking fee. If goods are returned in their original, unused condition within the 14-day return period, no restocking fee will be applied.

 

15. Exclusions for Regular Consumers

    a. Limited Availability
    Coupons, promotional codes, and discounts issued by CamerasDori are subject to availability and may be offered in limited quantities.

    b. First Come, First Served
    All coupons are issued on a first come, first served basis. Availability is not guaranteed and may end without prior notice.

    c. Right to Refuse or Revoke
    CamerasDori reserves the right to issue, refuse, suspend, or revoke any coupon or promotional offer at its sole discretion, without the need to provide prior notice or explanation.

 

16. Exclusions for Regular Consumers
At CamerasDori, we prioritise clear and efficient communication through email to provide timely assistance. Our customer service team is available Monday to Friday during standard business hours and strives to respond to inquiries within 24 hours on business days. For general inquiries, support, order-related questions, returns, warranty claims, or cancellations, please reach out to us at info@camerasdori.shop. This ensures your requests are accurately documented and handled efficiently.

 

17. Data Protection and Privacy
At CamerasDori, we value your privacy and protect your personal data in line with the UK Data Protection Act and GDPR regulations. Personal information collected during purchases or site visits, such as contact and payment details, is used strictly for order processing, customer support, and service enhancement. You have rights to access, amend, or delete your personal data at any time. Our website also uses cookies to improve functionality and gather analytics, which can be managed via our cookie consent settings. For complete details, please refer to our Privacy Policy.

 

18. Applicable Law and Jurisdiction
These Terms & Conditions and any transactions on this Website are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. CamerasDori operates from Hong Kong and abides by Hong Kong law for all transactions on this Website. You agree that any legal action or proceeding arising out of or relating to these Terms & Conditions shall be brought exclusively in the courts of Hong Kong, and you hereby irrevocably consent to the jurisdiction of these courts over any such suit, action, or proceeding.

 

19. Modifications to Terms & Conditions
CamerasDori reserves the right to amend or update any of the terms contained in these Terms & Conditions, or any related policy, at any time and at its sole discretion. These changes will apply to all users, both before and after any purchase is made. Updated Terms will be posted on the website with the effective date, and any changes take effect upon posting. By continuing to use the site, you indicate your acceptance of the revised Terms & Conditions, whether before or after making a purchase. We recommend regularly reviewing these Terms & Conditions and related policies to stay informed on the terms governing your use of the Website and any purchases.

 

Contact Information
CamerasDori
Email: info@camerasdori.shop
Customer Service Hours: Monday - Friday (Business Hours)
Response Time: Within 24 hours on business days

 

Registered Company: Langoustine Limited
Business Number: 77167518
Address: Unit 2704, 27/F, Nan Yang Plaza, No. 57 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Tel: +852 9493 6279

 

Payment Agent: Lancaster Global Trading Limited
Business Number: 16705437
Address: 4th Floor, Centenary House, 1 Centenary Way, Manchester, M50 1RF, United Kingdom
Tel: +44-7415 950840