Cancellation, Returns & Refund Policy

At CamerasDori, we aim to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, you may request a cancellation, return, or refund under the conditions outlined below. If you receive a faulty, damaged, or incorrect item, please contact us for assistance.

Order Cancellations

Situation 1 - Cancellation Before Dispatch
Orders may be cancelled or modified at any time before dispatch without any cancellation fee.

To request a cancellation, please contact us as soon as possible.

Contact Email: info@camerasdori.shop

Please include:

• Your order number
• The item(s) concerned
• The Cancellation Reason

Refunds for cancelled orders are processed within 7 business days. Funds will be credited to the original payment method within 7–10 business days, depending on your payment provider.

Situation 2 - Cancellation After Dispatch
If an order has already been dispatched, it cannot be cancelled immediately. Customers must receive the order and then follow the Returns & Refunds procedure below.

Returns & Refunds

14-Day Return Period
Customers may request a return within 14 days of receiving the item, in accordance with UK Consumer Contracts Regulations.

The return period begins the day after delivery is confirmed by the courier tracking system.

Return Process
To initiate a return, customers must contact us at info@camerasdori.shop.

Please include:

• Your order number
• The item(s) you wish to return
• The reason for return

Once your return request is approved, we will provide the return address and detailed return instructions via email. Returns sent without prior authorisation will not be accepted.

Return Address

All returns must be sent to our UK-based partner return address instead of our Hong Kong address. The return address is located in the United Kingdom and will be provided once your return has been approved.

We will provide the full return address details once your return request has been approved.

Return Requirements
To be eligible for a return and refund:

• Items must be unused and in original condition
• All original packaging, accessories, manuals, and documentation must be included
• The return must be shipped within 14 days after return approval
• Customers must provide a valid tracking number once the return shipment has been sent

Return Shipping Costs

1. Change of Mind
If the return is due to a change of mind:

• The customer is responsible for return shipping costs.
• If we assist in arranging a return label, a £15 return label fee will be deducted from your refund.
• If customers arrange and send the return themselves, we strongly recommend using trackable and insured shipping, as CamerasDori is not responsible for items lost during return transit.

2. Faulty Products
If the item is faulty, damaged, or incorrect:

• CamerasDori will cover reasonable return shipping costs.
• We will provide return instructions and arrange the return with the customer at no cost.

Inspection & Restocking Fees
All returned items will be inspected upon arrival.

If the item shows signs of use, handling beyond normal inspection, or missing packaging or accessories, a restocking fee of up to 30% may be deducted from the refund.

Refund Processing
Once the returned item is received and approved, refunds are processed within 7 business days.

Refund Timeline
After processing, funds will be credited to the original payment method within 7–10 business days, depending on your bank or payment provider.

Shipping Fee Refund Policy

• Standard delivery charges will be refunded if the order is cancelled within the 14-day cooling-off period.
• If expedited or premium shipping was selected, only the standard shipping cost will be refunded.
• Return shipping costs are non-refundable unless the item is faulty or incorrect.

Purchasing a Different Item

CamerasDori does not offer direct product exchanges.

If you would like to purchase a different item, you must return the original item in accordance with our Returns & Refunds Policy. Once the return has been received, inspected, and approved, the applicable refund will be processed to your original payment method.

The new item must be placed and paid for as a separate new order and is subject to the price and stock availability at the time the new order is placed.

Exchanges are subject to stock availability and limited to one exchange per order.

Items That May Not Qualify for a Full Change-of-Mind Refund
The amount refunded may be affected if:

• The item has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced.
• The item has been damaged while in the customer's possession.
• Accessories, manuals, packaging, or other originally supplied items are missing.
• The product has been modified or customised at the customer's request.

This does not affect your statutory rights in relation to faulty, damaged, misdescribed, or otherwise non-conforming goods.

Contact Information
For all cancellation, return, or refund requests, please contact:

Email: info@camerasdori.shop

Customers must contact us first to obtain return authorisation and the correct return address before sending any items back.